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Your ngamenjitu Privacy Policy in one place

Our Privacy Policy explains how account details, cookie signals and Touch 'n Go, GrabPay, Boost dan FPX payment references are handled before you open an account.

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ngamenjitu Your ngamenjitu Privacy Policy in one place
CONTACT PATHS

Reach us about policy requests

Privacy questions should go through channels where we can confirm your account safely.

Live help desk Use live chat when your Privacy Policy question relates to a current login, cookie…
Privacy email Send policy requests by email when you need correction, deletion or a copy of…
Account panel Your account panel lets you update common profile details without sharing them in chat.
ACCOUNT SAFETY

Control over data, cookies and security

Our Privacy Policy is written around the data we actually handle: account records, login signals, device details, cookie choices, payment references and support messages.

Data we collect

We collect account details you provide, login records, device signals, wallet references and messages you send to support. The Privacy Policy explains each data type so you can see why it is needed.

Payment references

Touch 'n Go, GrabPay, Boost dan FPX transactions create payment references for matching, reconciliation and dispute checks. We store the reference details, not your wallet password or bank login credentials.

Cookie settings

Cookies help keep your session active, remember basic preferences and flag unusual access attempts. You can adjust browser cookie settings, but some account security checks may not work as intended if blocked.

Access protection

We use account matching, device checks and session controls to reduce unauthorised access. If we detect unusual activity, we may pause sensitive changes until you confirm the request through support.

Retention periods

Some data is kept while your account remains active, while payment and security records may be retained longer for dispute checks, fraud prevention or legal duties that apply in Malaysia.

Change requests

You can ask us to correct, export or delete eligible account data. We first confirm account ownership, then explain what can be changed and what must be retained for valid reasons.

Privacy Policy questions before joining

Before you open an account, this Privacy Policy should help you understand what happens to your data from first visit to account closure. The answers below cover collection, cookies, payment privacy, access checks, sharing, retention and how to contact us when you want a change made.

We collect account details you submit, login activity, device signals, cookie choices, payment references and support messages. The Privacy Policy links each data type to account access, security, wallet matching or customer request handling.

Touch 'n Go, GrabPay, Boost dan FPX create transaction references that help us match deposits or withdrawals to your account. We keep those references for reconciliation, dispute handling and fraud checks.

Yes. Cookies support session access, basic preferences and security checks. You can manage cookies through your browser, but blocking required cookies may affect login, account protection and some privacy request steps.

Yes, you can request a copy of eligible account data by contacting support. We will confirm ownership first, then provide the data we can release under applicable law and security requirements.

You can ask us to correct inaccurate details or delete eligible data. Some records, such as payment references or security logs, may need to remain for dispute checks or legal duties.

Your data may be handled by service partners that support hosting, security checks, payment processing or customer contact. They receive only the data needed for their task and must follow our privacy instructions.

Access and eligibility depend on local law and are available only where local law permits. If law or security checks restrict access, we may limit account activity and explain the privacy impact where allowed.